Revealing the influential mechanism of voice interactivity with or via smart voice robots on user satisfaction

Jiaolong Xue; Mingming Du; Xinjian Liang

doi:10.1117/12.2671083

28 April 2023 Revealing the influential mechanism of voice interactivity with or via smart voice robots on user satisfaction

Jiaolong Xue, Mingming Du, Xinjian Liang

Author Affiliations +

Proceedings Volume 12610, Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022); 126100G (2023) https://doi.org/10.1117/12.2671083
Event: Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022), 2022, Wuhan, China

Abstract

Voice interactivity is one of the critical factors influencing user behaviors and intention in human-computer interactions, but little is known about how voice interactivity between smart voice robots (e.g., smart speakers) and users or among users affects user satisfaction in the robot-user interaction context. The authors employed an online survey to explore the influential mechanism between voice interactivity with or via smart voice robots and user satisfaction. The results showed that: (1) robot-user interactivity positively affects psychological ownership and flow experience; (2) user-user interactivity positively impacts psychological ownership and flow experience; (3) psychological ownership positively influences user satisfaction; (4) flow experience has a positive effect on user satisfaction. This study discussed the theoretical and practical implications of the above findings.

Citation Download Citation

Jiaolong Xue, Mingming Du, and Xinjian Liang "Revealing the influential mechanism of voice interactivity with or via smart voice robots on user satisfaction", Proc. SPIE 12610, Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022), 126100G (28 April 2023); https://doi.org/10.1117/12.2671083

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